Terms & Conditions


Making a Purchase

Orders may be made online using our secure card payment facility, alternatively please contact us at 0791-2884-276. Please note our offices are open Monday-Friday 9am-6pm If you require assistance with an order or payment you may also contact by sending an e-mail to sales@homesickamerican.co.uk


Payment

www.homesickamerican.co.uk  accepts all major debit and credit cards. Cards will be authorised and charged at time of order. Orders can be paid for by personal/business  cheque or poostal order but please note that orders will not be despatched until your cheque clears our bank. Homesickamerican.co.uk can also accept bank transfers as a form of payment, please contact us for further details, orders will be despatched once the funds have cleared into our bank account. Payment should be made in UK pounds sterling and cheques needs to be made payable to Heaven Enterprises Limited.


Credit Card Security

www.homesickamerican.co.uk uses RBS Worldpay and Paypal secure payment services to process Credit and Debit card orders and all payments are encrypted to ensure your purchase is safe and secure.


Postage and Packaging

We aim to dispatch your orders on the same day provided that you ordered before 1:00 pm or if you place your order after 1:00pm it will be dispatch the next working day (Not Saturday, Sunday & Bank Holidays).

 

For Next Day Delivery Orders must be placed before 12 Noon, therefor, orders placed after 12 Noon on a Thursday for next day delivery will be dispatch on Friday to be delivered on the following Monday. Orders Placed on Friday after 12 Noon for next day delivery will be dispatched on the following Monday and delivered on the Tuesday.


If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence or by customer providing incorrect shipping information the customer will be contacted by phone and payment will be required to re-send the item.


Out of Stock Items

Upon receipt of your order, We will contact you to advise if an item is out of stock and keep you updated as to the expected shipping time. We automatically ship all of out stock items once they become available. In the unlikely event that an item is permanently unavailable we will offer a full refund or a credit note to the value of the goods.


Returns Policy

www.homesickamerican.co.uk endeavours to ensure that all products are free from damage and not pass its sell by date. If however an item is damaged or pass its sell by date we will offer a replacement or credit note to the full value of the merchandise.


Contacting Us

homesickamerican.co.uk offices are open Monday to Friday 9:00am-7:00pm, 10:00am to 2:00pm on Saturdays and closed on Sundays and Bank Holidays.

You may contact us by telephone: 0800-334-5021 or e-mail: info@homesickamerican.co.uk


VAT

All prices shown on the website are inclusive of VAT

If you believe your purchase should be VAT free you need to email us with your details so that we may review this.


General

www.homesickamerican.co.uk is owned and operated by Heaven Enterprises Limited.